At work and phone is ringing.
Me: Hello this is *_______* how can I help you?
Client: Um yeah I need to ask a question right?
Me: Ok, what is it that you need to know?
Client: So I am calling for my friend right?
Client: She can't speak English right?
Me: (Thinking about this time that neither can the person on the phone.)
Client: So I am calling about her daughter right? I think she needs shots right? But like they have never called her to remind her she does right?
Me: (this is just too much for me to deal with in my current mood) I am going to transfer you now, please hold.
*my head promptly met keyboard*
This is unfortunately not a rare occurrence at my job.